Return Policy

1.1 Timeframe

You may return physical items within 30 days of the delivery date. Returns initiated after this period will not be accepted unless required by law.

1.2 Condition Requirements

Items must be returned in their original condition:

• Unopened and unused (except for brief inspection)
• All original packaging, labels, and accessories included
• No signs of wear, damage, or modification
• All protective films and seals intact where applicable

1.3 Eligible Items

• Hardware devices and accessories
• Branded merchandise and apparel
• Books and printed documentation
• USB drives and physical storage media

The following items cannot be returned for hygiene and safety reasons:

• Items that have been used or show signs of wear
• Customized or personalized products
• Items damaged by misuse or accident
• Products past the 30-day return window
• Software licenses (covered under Refund Policy)
• Gift cards and digital downloads

3.1 Initiating a Return

To start a return, please contact us before shipping any items:

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Online return form on our website
• Through your account dashboard

3.2 Return Authorization

You will receive a Return Merchandise Authorization (RMA) number that must be included with your return. This helps us process your return efficiently.

3.3 Packaging Requirements

• Use the original packaging when possible
• Include all accessories and documentation
• Pack securely to prevent damage during shipping
• Include the RMA number on the outside of the package

3.4 Shipping Instructions

Return Address:

4.1 Shipping Costs

Return shipping costs depend on the reason for return:

• Defective items: We provide prepaid return shipping
• Incorrect items sent: We provide prepaid return shipping
• Change of mind: Customer responsible for return shipping
• Items not as described: We provide prepaid return shipping

4.2 Recommended Carriers

For trackable and insured shipping, we recommend:

• USPS Priority Mail with tracking
• UPS Ground or higher service level
• FedEx Ground or Express services

4.3 International Returns

International customers are responsible for:

• All return shipping costs unless item is defective
• Any customs duties or fees
• Ensuring proper customs documentation

5.1 Inspection Process

Upon receiving your return, we will:

• Inspect the item within 2-3 business days
• Verify the condition and completeness
• Check against our return policy requirements
• Process approved returns within 5 business days

5.2 Refund Processing

Approved returns will be processed as follows:

• Refund to original payment method
• Processing time: 5-10 business days
• Email confirmation when refund is issued
• Deduction of return shipping costs if applicable

5.3 Rejected Returns

If a return does not meet our policy requirements:

• We will contact you within 2 business days
• Item will be returned to you at your expense
• Alternative solutions may be offered

6.1 Exchange Policy

We offer exchanges for:

• Defective items (replaced with same model)
• Incorrect items sent by us
• Size exchanges for apparel (subject to availability)

6.2 Exchange Process

• Contact us to initiate an exchange
• We will provide exchange instructions
• New item ships when we receive the return
• No additional charges for defective item exchanges

7.1 Reporting Damage

If you receive a damaged item:

• Contact us within 48 hours of delivery
• Provide photos of the damage and packaging
• Keep all original packaging materials
• Do not return without contacting us first

7.2 Resolution Options

For damaged items, we may offer:

• Immediate replacement shipment
• Full refund including shipping costs
• Partial refund for minor cosmetic damage
• Repair or replacement parts if available

For returns, exchanges, or questions about this policy:

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Support hours: Monday - Friday, 9:00 AM - 6:00 PM EST
• Online return form: Available in your account dashboard

Our customer service team is committed to making the return process as smooth as possible.