Refund Policy

1.1 Software Products

Refunds for software products may be requested within 30 days of purchase if:

• The software fails to function as described in our documentation
• Technical issues prevent normal use despite our support efforts
• The product was purchased by mistake
• You experience significant technical incompatibility issues

1.2 Subscription Services

Subscription refunds may be considered in the following cases:

• Service downtime exceeding our stated uptime guarantees
• Billing errors or unauthorized charges
• Failure to deliver promised features within reasonable timeframes

1.3 Custom Development Services

Custom services refunds are evaluated on a case-by-case basis and may be provided if:

• We fail to deliver the agreed-upon specifications
• Project cancellation before significant work has begun
• Mutual agreement to terminate the project

The following items are generally not eligible for refunds:

• Software that has been extensively used beyond initial testing
• Products purchased more than 30 days ago
• Customized software solutions that meet agreed specifications
• Training services that have been completed
• API usage charges for completed requests
• Discounted or promotional items (unless defective)

3.1 How to Request a Refund

To request a refund, please contact us within the eligible timeframe:

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Contact form on our website
• Through your account dashboard

3.2 Required Information

Please provide the following information with your refund request:

• Order number or transaction ID
• Purchase date and amount
• Detailed reason for the refund request
• Steps taken to resolve any technical issues
• Contact information for follow-up

3.3 Review Process

Our refund review process includes:

• Initial review within 2 business days
• Technical assessment if applicable
• Communication regarding decision within 5 business days
• Processing approved refunds within 7-10 business days

4.1 Internal Resolution

Before initiating a chargeback or dispute with your payment provider, please contact us directly. We are committed to resolving issues fairly and promptly.

4.2 Chargeback Policy

If you initiate a chargeback:

• We will provide documentation to support the original transaction
• Your account may be suspended pending resolution
• We may pursue collection for any fees incurred due to disputed charges
• Future purchases may require alternative payment methods

4.3 Escalation Process

If you are unsatisfied with our initial refund decision:

• Request escalation to our senior support team
• Provide additional documentation if available
• Consider mediation through our customer advocacy program

5.1 Payment Method

Refunds will be processed using the original payment method whenever possible:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfer refunds: 7-14 business days
• Check refunds: 14-21 business days (if original method unavailable)

5.2 Partial Refunds

In some cases, we may offer partial refunds for:

• Unused portions of subscription services
• Partially completed custom development work
• Products with limited functionality issues

5.3 Processing Fees

Please note that payment processing fees are generally non-refundable, and you may be responsible for any fees charged by your payment provider.

6.1 Product Discontinuation

If we discontinue a product or service:

• Existing customers will receive 90 days advance notice
• Unused subscription time may be refunded or transferred
• Alternative solutions will be offered when available

6.2 Company Policy Changes

Significant changes to our refund policy will be communicated via:

• Email notifications to active customers
• Website announcements
• Account dashboard notifications

6.3 Force Majeure

In cases of events beyond our control (natural disasters, government actions, etc.), we will work with customers to find fair solutions, which may include service credits or refunds.

For refund requests or questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Address: 123 Tech Street, San Francisco, CA 94105, United States
• Support hours: Monday - Friday, 9:00 AM - 6:00 PM EST

We are committed to processing all refund requests fairly and in accordance with this policy.